Terms of service
1. Acceptance of Terms
- Agreement: Explicitly state that by accessing the site or purchasing a product, the user agrees to be bound by these terms.
- Eligibility: Users must typically be the age of majority in their jurisdiction (e.g., 18+).
2. Product Information & Disclaimers
- Sensory Subjectivity: State that fragrance appreciation is subjective; variations in perceived scent strength or personal preference do not constitute a product defect.
- Accuracy: Clarify that while you strive for accuracy, descriptions, images, and pricing are subject to change without notice.
- Usage & Safety: Include a flammability warning (fragrances are flammable) and a disclaimer that products should be tested on a small patch of skin first.
3. Sales and Payment Terms
- Order Acceptance: Reserve the right to refuse or cancel any order for reasons such as stock availability, pricing errors, or suspicion of fraudulent activity.
- Resale Prohibition: Explicitly prohibit the purchase of products for unauthorized resale or distribution.
- Billing Information: Require users to provide current, complete, and accurate purchase and account information.
4. Shipping and Delivery
- Shipping Estimates: Note that delivery times are estimates and not guarantees.
- Risk of Loss: State that title and risk of loss pass to the customer upon delivery to the carrier.
- Failed Delivery: Clarify who bears the cost if a package is returned due to an incorrect address or failure to collect.
5. Returns and Refunds
- Health & Hygiene: Due to the nature of perfumes, many retailers do not accept returns on opened or used products for hygiene reasons.
- Cancellation Windows: Specify a time frame for order cancellations (e.g., 24 hours or before dispatch).
- Damaged Goods: Require notification of damaged or defective items within a specific window (e.g., 24–48 hours) with photographic proof.
6. Legal Protections
- Limitation of Liability: Limit the company’s liability to the amount paid for the specific product giving rise to the claim.
- Indemnification: Require the user to indemnify the company against claims arising from their breach of terms or violation of any law.
- Governing Law: Identify the jurisdiction whose laws will govern the agreement (e.g., the laws of India or your specific state).
7. Prohibited Uses
- Security: Prohibit attempts to breach site security, distribute viruses, or engage in data scraping.
- Content Use: Restrict the reproduction or exploitation of any part of the service or website content without written permission.